TANKAVENGERS CARDS / The Guide

Refund Policy

TANKAVENGERS CARDS sells Pokémon cards in person at live card shows through Shopify POS, and by direct order arranged by text or email. This policy sets out what happens if something isn't right.

In-person sales (shows and meetups)

  • You get to look at the card, slab or sealed item before you pay. Take your time and ask questions.
  • Once you've inspected the item and paid, the sale is final.
  • Trades completed in person are final too.

Shipped orders

Before a shipped sale, we describe the condition and send front and back photos on request, so you know exactly what you're getting.

We'll make it right if a shipped item:

  • isn't the card or product we described (wrong card, wrong printing or wrong language),
  • is in clearly worse condition than we described, or
  • arrived damaged in transit.

To start a claim:

  1. Text (317) 721-5051 or email tankavengerscards@gmail.com within 3 days of delivery.
  2. Include your name, the card, and clear photos of the item and the packaging.
  3. If we ask for the item back, return it in the same condition it arrived: raw cards in their sleeve and toploader, slabs uncracked and sealed product unopened.

Once we've received and checked the return, you can choose a refund of the item price plus the original shipping, a replacement if we have one, or store credit. We cover return shipping when it's shown that the error was ours.

Lost or undelivered packages

Every package ships tracked and insured.

  • If tracking shows the package was lost or never delivered, we'll open a claim with the carrier. We refund or replace the item once the carrier confirms the package is lost.
  • If tracking shows the package was delivered to the address you gave us, we can't refund it, but we'll help you with the carrier claim.

What we can't refund

  • Shipped items returned because you changed your mind. Every sale is confirmed with you by message first, so please ask all the questions you want before you buy.
  • Disagreement with a grading company's grade. Graded cards are sold by the grade on the slab.
  • Sealed product that has been opened, or the contents and pulls of sealed product.
  • Damage that happens after delivery.

Holds and down payments

We can hold a card for an agreed down payment based on the card's price. We agree on the down payment and the hold length in writing, by text or email, before we take it.

Your down payment takes the card off the market for you, so it isn't refundable if you back out. If we can't complete the sale on our end, you get every penny back.

Deals with minors

Purchases, sales and trades involving anyone under 18 follow the "Minors (under 18)" section of our terms of service, including parent or guardian approval.

How refunds are paid

Refunds go back to the original payment method when possible. Cash sales are refunded in cash or by a method we agree on. We send refunds within 5 business days of receiving and checking a return.

Questions

Text or call (317) 721-5051, email tankavengerscards@gmail.com or DM @tankavengerscards on Instagram. We reply within 24 hours, even if it's just to let you know we got your message.